Subho Pati Sanyal

My Services

1. QuantumOptima A. Business Process Optimization Nistula’s QuantumOptima service focuses on enhancing operational efficiency through advanced business process optimization techniques. By mapping and analyzing existing processes, NBS identifies inefficiencies and implements tailored solutions that drive productivity and reduce costs. This service includes: * Business Process Mapping: Comprehensive documentation and analysis of current processes. Process Improvement Consulting: Ongoing support to re\ne processes and implement best practices.
 * Robotic Process Automation (RPA): Automation of repetitive tasks to improve efficiency and accuracy. B. Revenue Optimization
 Under QuantumOptima, NBS also offers revenue optimization services that leverage data analytics and market insights to enhance profitability. This includes: * Revenue Growth Strategy Development: Crafting strategies to identify and capitalize on new revenue streams. * Pricing Optimization: Analyzing market data to set competitive pricing models. * Sales Effectiveness Consulting: Improving sales processes and team performance to maximize revenue. 2. QuantumBoost is designed to help businesses accelerate their growth through innovative strategies and the adoption of cutting-edge technologies. Services include: * Innovation Strategy Development: Creating a roadmap for innovation that aligns with business goals. * Digital Transformation Consulting: Guiding organizations through the integration of digital technologies. * Mergers and Acquisitions Advisory: Providing strategic guidance for successful mergers and acquisitions. 3. QuantumFusion focuses on integrating various business functions to enhance collaboration and efficiency. Key offerings include: * Business Function Integration Assessment: Identifying opportunities for integration across departments. * Change Management Consulting: Supporting organizations in managing transitions and adopting new processes. * Collaboration Platform Implementation: Setting up tools that facilitate communication and teamwork. 4. QuantumCare - with this service NBS aims to enhance customer engagement through tailored strategies. This service includes: * Customer Experience Audit: Evaluating current customer interactions to identify improvement areas. * Customer Engagement Strategy Development: Crafting personalized engagement plans to boost customer satisfaction. * CRM Consulting: Optimizing customer relationship management systems for better data utilization. 5. QuantumSpark - this service is dedicated to fostering a culture of innovation through workshops and ideation sessions. Services offered include: * Innovation Workshops: Facilitated sessions that encourage creative thinking and problem-solving. * Design Thinking Facilitation: Guiding teams through the design thinking process to develop innovative solutions. * Startup Mentorship Program: Providing ongoing support and resources for emerging businesses. QuantumSpark is divided into two principal services: A. QuantumHub - Centralized Collaboration Platform This serves as a centralized platform for knowledge sharing and continuous improvement within organizations. This includes: * Platform Implementation: Setting up a collaborative environment for teams to share insights and resources. * Knowledge Management Consulting: Optimizing content and processes for effective knowledge sharing. * Continuous Improvement Workshops: Facilitating sessions that promote a culture of ongoing enhancement. B. Quantum Edge StartUp Accelerator - Supporting Startups with Mentorship and Resources
 The Quantum Edge StartUp Accelerator is tailored to support startups in their growth journey. Key offerings include: * Accelerator Program: A structured program providing mentorship, resources, and networking opportunities. * Startup Consulting: Targeted consulting services to address specific challenges faced by startups. * Investor Pitch Preparation: Assisting startups in refining their pitch decks and presentation skills. 6. QuantumStrategix - This service offers a wide range of support services across HR, Procurement, Finance, Sales, Marketing, IT, and ITeS. This includes: * Human Resource: Talent management, training, RPO and compliance support. * Procurement Optimization: Strategies for cost savings and supplier management. * Finance and Accounting Support: Bookkeeping, reporting, and Znancial analysis. * Sales and Marketing Services: Lead generation, campaign management, and content creation. * IT and ITeS Support: Infrastructure management and application development.

Advisory type

Consulting

Service line

Generalist, Full Service Firm, Marketing & Sales, Operations, Strategy

Expertise

Business Process Outsourcing Process Optimization revenue optimization customer success Startup Consulting

Industry Specialization

Call Centers, Consulting, Information Technology, Retail & Wholesale

Previous Employers

Expert INSIGHT ALPHA RESEARCH & SOLUTIONS PRIVATE LIMITED Jul 2023 - Present · 1 yr 2 mos Kolkata, West Bengal, IndiaKolkata, West Bengal, India Consulting start-ups and companies on sales, customer success and outsourcing and shared services. Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Business Mentor (MAARG) #startupindia Dec 2022 - Present · 1 yr 9 mos Kolkata, West Bengal, India · Hybrid Mentor ID - M27e12d Start-Up Mentor to companies helping them with GTM Strategies, Growth Sustainability and Revenue Optimisation Mentor ID - M27e12d Start-Up Mentor to companies helping them with GTM Strategies, Growth Sustainability and Revenue Optimisation Skills: Business Process Improvement · Start-up Consulting · Business Process Outsourcing (BPO) · Customer Success Expert Infollion Research Services Dec 2022 - Present · 1 yr 9 mos · 1 yr 9 mos Kolkata, West Bengal, India · Remote Expert advisory & consulting services on Outsourcing, Sales, Training & HR Solutions Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Expert Knowledge Ridge Oct 2022 - Present · 1 yr 11 mos Kolkata, West Bengal, India Expert advisory & consulting services on Outsourcing, Sales, Training & HR Solutions Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success NEN Startup Advisor Wadhwani Foundation Aug 2022 - Present · 2 yrs 1 mo Kolkata, West Bengal, India Start-Up Mentor to companies helping them with GTM Strategies, Growth Sustainability and Revenue Optimisation Skills: Business Process Improvement · Start-up Consulting · Business Process Outsourcing (BPO) · Customer Success Expert Sealed Network Apr 2021 - Present · 3 yrs 5 mos Kolkata, West Bengal, India On board as a consultant offering consultancy in the domains of customer success and business process optimisation. Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Senior Consultant Bookmywizard.inc Jul 2020 - Present · 4 yrs 2 mos Kolkata, West Bengal, India On board as a mentor offering advice on career pathing, start-ups, customer success and revenue optimisation. Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Expert Coleman Research · Freelance May 2020 - Present · 4 yrs 4 mos Kolkata, West Bengal On board as a consultant offering consultancy in the domains of customer success and business process optimisation. Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Mentor Intercell - Virtual Mentor Network May 2020 - Present · 4 yrs 4 mos Kolkata, West Bengal, India On board as a mentor offering advice on career pathing, start-ups, customer success and revenue optimisation. Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Expert Enquire AI Jul 2019 - Present · 5 yrs 2 mos Kolkata, West Bengal, India On board as a consultant offering consultancy in the domains of start-up ideas, customer success and business process optimisation. Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Consultant BTG Jan 2018 - Present · 6 yrs 8 mos Kolkata Area, India On board as a consultant offering consultancy in the domains of customer success and business process optimisation. Council Member GLG Jan 2018 - Present · 6 yrs 8 mos India · Remote On board as a council member offering consultancy in the domains of customer success and business process optimisation. Skills: Business Process Improvement · Business Process Outsourcing (BPO) · Customer Success Partner Nistula Business Solution Sep 2011 - Aug 2019 · 8 yrs Kolkata, West Bengal, India NBS is a global business services company currently operating as an RPO, KPO, BPO, PrO & SPO Senior Manager - Operations COCO BERRY RESTAURANTS AND DISTRIBUTORS PRIVATE LIMITED Jun 2010 - Sep 2011 · 1 yr 4 mos Gurgaon, India Subhopati was Senior Manager - Operations at Cocoberry Restaurants and Distributors Private Limited until September 2011. CRDPL is the owner of one of the most popular and premier frozen yogurt brand "Cocoberry". In this role, Subhopati was responsible for handling PAN India operations of all the retail and QSR units including monitoring supply chain and training. Tech Lead ( Hewlett Packard) Wipro Ltd Feb 2005 - Apr 2010 · 5 yrs 3 mos Kolkata Area, India; New Delhi Area, India Subhopati was Assistant Manager - Operations in the capacity of Technical Lead for both Voice and Non-Voice Operations of Hewlett Packard IPG Division as a client of Wipro BPO Solutions Limited until April 2010. Wipro BPO Solutions Limited is one the global leaders in IT & IT enabled Services. In this role, Subhopati was responsible for handling the process KPIs including individual KPIs of all the Subject Matter Experts on site (voice & non-voice). He was also responsible for discussing reports and process strategies with the client on weekly and quarterly review calls. Subhopati was one of the key personnels in driving operational excellence at the Kolkata site of Wipro BPO Solutions Limited and also was the key member of the team in piloting the new site at Delhi handling at FTE of above 450. He was incharge of technical training to all technical agents as well as Subject Matter Expert and was also a member of the Operations Intervention Team while being part of the interview process of frontline agents across processes Kolkata site. He was twice winner of "The Award for Outstanding Contribution". Sales Manager Pushti Distributors Nov 1998 - Jan 2005 · 6 yrs 3 mos Kolkata Area, India Subhopati was Sales Manager at Pushti Distributors until January 2005. Pushti Distributors is one of the leading wholesalers and distributors of food and beverages across West Bengal. In this role, Subhopati was responsible for handling retail distribution, bulk business orders and creating a network of retailers, sub-distributors and wholesalers across locations in the areas of Kolkata. Subhopati was responsible for creating a network of 11 sub-distributors, 8 wholesalers and over 100 retail outlets across Kolkata including procuring bulk business orders from clients like UCO Bank, Bowler's Den and Bijoli Grill. Assistant Manager Finance Dover Credit Limited Feb 1998 - Nov 1998 · 10 mos Kolkata Area, India Subhopati was Assistant Manager - Finance at Dover Credit Limited until November 1998 when the company went into liquidation. DCL was involved in the Leasing & Hire Purchase of transport vehicles, passenger cars, agricultural equipment and power tillers. In this role, Subhopati was responsible for handling the daily accounts and leasing and hire purchase documentation as well as bank liaison for facilitation of cash credit limit against submitted leasing & hire purchase documents. Account Officer Quality Inspection Pvt Limited Oct 1993 - Jan 1998 · 4 yrs 4 mos Kolkata Area, IndiaKolkata Area, India Daily Company Accounts, Reconciliation, Finalization and Tax Returns. Articled Clerk A S Gupta & Co Jan 1990 - Dec 1992 · 3 yrs Kolkata Area, India Bank audits, corporate audits, tax audits & statutory audits.

College / University Degrees

Bachelor

Calcutta Univercity

Specialized training, Certifications

Employee Motivation Stanford Graduate School of Business Associated with COCOBERRY RESTAURANTS AND DISTRIBUTORS PRIVATE LIMITED Export and Import and EXIM Documents (Letter of Credits) ASSOCHAM Associated with COCOBERRY RESTAURANTS AND DISTRIBUTORS PRIVATE LIMITED Marketing Communications Stanford Graduate School of Business Associated with COCOBERRY RESTAURANTS AND DISTRIBUTORS PRIVATE LIMITED Supply Chain Management Stanford Graduate School of Business Associated with COCOBERRY RESTAURANTS AND DISTRIBUTORS PRIVATE LIMITED Six Sigma (Green Belt) Wipro Ltd Associated with Wipro Ltd Lean Wipro Ltd Associated with Wipro BPO Strategic Leadership Development Program (Operations Management) Wipro Ltd Associated with Wipro Ltd Strategic Leadership Development Program (Corporate Quality & Compliance) Wipro Ltd Associated with Wipro Ltd Strategic Leadership Development Program (Project Management) Wipro Ltd Associated with Wipro Ltd

Other credentials

The Glance of The Dollar Fairy Four Petals Publishing House · Nov 5, 2022 A book on marketing, sales & customer success. Vox - Prima Pars Four Petals Publishing House · Apr 5, 2020 A Collection of Short Stories The Insignificant Citizen Four Petals Publishing House · Jan 26, 2020 Fiction Parva Scripturus Four Petals Publishing House · Aug 10, 2017 A Collection of Micro Stories Of The Springs Four Petals Publishing House · Aug 20, 2016 A Collection of Poems _____________________________________________________________________________________________________________ Award for Outstanding Contribution Issuing Authority: Hewlett Packard Year: 2008 “Outstanding Achievement Award for Business Excellence” Issuing Authority: All India Achievers’ Foundation Year: 2017 “Best CSR Initiative – Career Development – Education Consulting Company – India 2018” and “Applying Best Practices in Learning and Development – Education Consulting Company – India 2018” Issuing Authority: 4th Annual Global Business Outlook Awards Year: 2018 Best Business Process Optimization Consultancy - South East Asia Issuing Authority: APAC Business Awards Year: 2019 “Best Business Process Optimisation Consultancy – South East Asia.” Corporate Livewire Innovation & Excellence Awards Year: 2020 Best Business Process Optimisation Consultancy – South East Asia APAC Insider Business Award Year: 2020 Master Entrepreneur Asia Pacific Entrepreneurship Awards Year: 2020 Corporate Excellence Asia Pacific Entrepreneurship Awards Year: 2020 Best Business Process Optimisation Consultants 5th Annual Construction & Engineering Awards Year 2022 Rising Stars in Brand Loyalty Solutions - South East Asia APAC Insider Business Awards Year: 2022 Business Management Consultancy of the Year Corporate LiveWire Global Awards 2022/23 Year: 2022 Leaders in Global Outsourcing Firm (BPO) Index Outsource Accelerator Year - 2023 Best HR Consultancy of the Year 2022/2023, Philippines ASIA PRESTIGE AWARDS Year - 2023 Most Empowering Business Consulting CEO, 2023 (India) The Global CEO Excellence Awards, 2023 Year - 2023 Best Business Strategy & Coaching Consultancy Company 2023 - India APAC Insider Business Awards Year - 2023

Languages

Bengali, English, Hindi