Luiz Augusto Carvalho

Advisory type

Consulting

Service line

Other Services

Expertise

Telecommunications Consulting

Industry Specialization

Banking & Capital Markets, Retail & Wholesale, Telecommunications

College / University Degrees

Bachelor

Pontificia Universidade Católica de Minas Gerais

Other credentials

Publications Planning, Negotiating, Implementing, and Managing Wide Area Networks A practical guide US December 15, 2009 Luiz Augusto de Carvalho - WANOPT Wide area network Specialist Benjamin Naude - Magna international "Telecommunications is usually responsible for a large percentage of the IT infrastructure costs, usually only surpassed by personnel. Therefore identifying savings, even small in terms of percentage in a large corporate network may mean hundreds of thousands of dollars per... Telecom Management For Call Centers: A Practical Guide US October 15, 2011 Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager; the techniques described here are practical and easily applicable, focusing on the issues the telecom manager faces in his or her daily operational work. The lessons learned by the... Telecom Expense Management for Large Organizations: A Practical Guide January 27, 2014 This practical guide is divided into five sections: managerial issues, managerial processes, bill processing, traffic analysis and specific aspects. Each section builds upon the previous one, helping you contract and negotiate with telecom service providers; design a well-controlled telecom structure; oversee the inventory of assets and services; manage contracts, processes, and challenges; and...

Languages

English, Portuguese, Spanish